Can you provide after-sales technical support?

Yes, we have a professional technical team to provide you with technical guidance on product installation, usage, and maintenance to ensure the product operates normally.

What is the duration of the warranty period?

The standard product warranty period is [1] year(s), and special customized products are subject to the terms of the contract.

How to handle product quality issues?

If the product has quality issues within the warranty period, please contact us promptly and provide relevant photos or videos as proof. We will respond within 2 hours and arrange for professionals to discuss solutions as soon as possible, including product replacement, repair, or technical support.

What should be done if the goods are damaged during transportation?

Before shipping, we professionally package the products to reduce the risk of damage during transportation. If damage occurs during transit, we will assist customers in claiming compensation from the logistics company and promptly resend or repair the damaged products for you.

How to transport products? How is the transportation cost calculated?

Choose the appropriate shipping method based on the order's weight and volume, such as sea freight, air freight, or international express. Shipping costs are calculated according to the actual weight, volume, and the selected shipping method. After placing the order, we will provide you with a detailed cost calculation.

How long is the quotation valid?

Due to fluctuations in raw material prices and other factors, the quotation is usually valid for [1] day(s). If an order is placed within the validity period, the current price can be locked in.

What payment methods are accepted?

Supports common foreign trade payment methods such as T/T (telegraphic transfer), 100% L/C at sight (sight letter of credit), T/T 30% in advance, with the remaining 70% balance payment to be made upon receipt of the copy of B/L (30% advance payment, 70% balance payment upon presentation of the bill of lading copy).

How is the product price determined?

The price comprehensively considers factors such as raw material costs, production process difficulty, order quantity, and transportation fees. We will provide you with a clear and transparent quotation based on your specific needs.

How long is the production cycle for customized products?

Under normal circumstances, the production cycle for standard customized products is [X] working days. The exact duration depends on the complexity of the product and the order quantity, and we will clearly inform you when placing the order.

What is the customization process?

First, the customer informs us of their requirements via phone, email, or other means, including product type, specifications, quantity, and special requests; our technical team designs a plan and provides a quotation; after mutual confirmation, a contract is signed, the customer pays a deposit, and production is initiated; quality inspection is conducted throughout the production process, and upon completion, the products are professionally packaged and shipped with logistics information provided; after product delivery, continuous after-sales follow-up is maintained.